Support

Want to know more about your Starlite Connect system?

View our frequently asked questions or check out our installation video for more information on the Starlite Connect range, to help you light your home, your way.

Through the WiZ Connected App, you can receive 24-hour support on your Starlite Connect system to help you every step of the way. Accessible via chat or email in 6 languages, the support team is on hand to answer any and all questions that you might have.

How to Install

Installing the Starlite Connect system could not be easier!

The Starlite Connect range has been designed for ease of install. With no hub required, the luminaires can be installed in the same way as standard fittings, and smart lighting can be commissioned via the app.

Connect to Wi-Fi

Customers can commission in the WiZ Connected App.

Once the lights are installed, simply download the App and get connected! The simple step by step process means you can be controlling your lighting system from your phone within 30 seconds!

Enjoy and Share

Once set up, personalise your lighting the way you want it.

With a choice of 16 millions colours and 64,000 shades of white to choose from, customise the lighting in your home to your style, personality or mood.

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Security

Your privacy is protected via anonymous sign-in and TLS 1.2 encrypted cloud connections. The WiZ API, hosted on Amazon Web Services, requires safe authentication through OAuth 2.0. Transparent and forced upgrades ensures that all Starlite Connect luminaires are up-to-date with the latest security patches, and each light has its own unique password.