FAQs

Explore our frequently asked questions on Starlite Connect.

Search through our FAQs to ensure that you are getting the best possible experience from your Starlite Connect system. For more information on the WiZ App, visit the WiZ Connected Website.

General

How are schedules created?

Creating a scheduled event.

iOS: Tap on the Schedules tab, and tap on + in the top right corner. You can set a name for this scheduled event if you want. Set the start time, and choose to repeat it on the days of your choice.

You can choose different light modes, or simply turn the light on, off, or change the brightness at the scheduled time for the Room.

If you want this scheduled event to only apply for a certain duration, then enable “End”, select the duration and the action to be applied at the end of the event (either switching off or returning to the previous mode)Finally, tap on “Create event”.

Alternatively, scheduled event will be saved automatically if you have filled all the fields, and you can tap “Schedules” in the top left corner to go back to the list page, where it will be created already.

Android: Open the menu and select Schedules. Tap on the floating + button. You can set a name for this scheduled event if you want. Set the start time, and choose to repeat it on the days of your choice. Select the light mode to use and the Room in which you want to set the scheduled even.

If you want this scheduled event to only apply for a certain duration, then enable “End”, select the duration and the action to be applied at the end of the event (either switching off or returning to the previous mode)

Finally tap on “create event”.

What is Vacation Mode?

Open the WiZ App
In the Schedules screen, you can activate the presence simulation.
Once activated, it will disable all of your existing schedules, and enable automated schedules turning the lights of the home On in the morning, then Off, and On in the evening then Off.The purpose is to simulate a human presence in the home, especially if you are far away from it in order to provide an easy “light security”.

You can de-activate the presence simulation at any time. This will restore all your usual scheduled events.

How does the WiZ Remote work?

Every remote control is attached to one room in particular, and controls only that room.
It allows you turn the room on and off, adjust the brightness, switch to night light, and play your 4 favorite light modes.
For the Bluetooth remote control to operate within a room, you need to make sure that this room contains at least one WiZ light with Bluetooth compatibility.
To add a Bluetooth remote control into a room, start by making sure that at least one of the lights of this room supports Bluetooth, and is powered on.
Then, from the Home screen of the app, press on the + button in the top right corner. Select “Add device” then “Remote”.
While the app is searching for remotes, bring your Bluetooth remote control close to your lights, and press on the ON button a few times. Your remote should soon appear on the screen.
Once your remote has appeared on the screen, give it a name. All set!

How do I first commission my lights?

If your light has never been paired before, then it will simply enter pairing mode when you power it on.
To avoid creating disturbances, the light will not give any visual feedback (such as blinking or pulsing). But it will be available for pairing.
Note that this will also be triggered if:
– the light has been paired before but cannot find its usual network when powered on
– the light has been paired before and found its network at power on, but could not connect to it due to a wrong password

How do I add a new light into the network?

First of all, please make sure that your phone is connected to a Wi-Fi network (2.4GHz).

In the main screen of the application, select the room in which you want to add a light. If the room has no light, there will be a Start button to start the pairing, if there are already lights in the room press the + button in the top right corner.

If necessary, provide your Wi-Fi password. Then pairing process will start in the application.

Power off your light, then power it back on and start the pairing. The light should soon show up on your screen.
In case this first step didn’t work, then put your light in pairing mode by turning it repeatedly OFF and ON with the power switch until it pulses in blue (color light) or cool white (tunable white light), and start the pairing again.
If the second step fails, the simply go for “Manual setup”, which will make you connect directly to your light’s Wi-Fi to complete the pairing.
Once your light shows in the application, you can start using it.

How do I create a scene?

iOS:
  1. Select the Scenes tab and tap on + in the top right corner.
  2. Select the room you are capturing
  3. Take a picture to illustrate your Scene (optional)
  4. Name your Scene (optional)
  5. Tap on Save
Alternatively, you can also scroll down to the room of your choice in the Scenes tab and tap on the “Snap this scene” suggestion, then follow the steps 3, 4, 5 above.

Android:

  1. Select Scenes in the sidebar menu, and tap on the floating + button
  2. Select the room you are capturing
  3. Take a picture to illustrate your Scene (optional)
  4. Name your Scene (optional)
  5. Tap on Save
Alternatively, you can also scroll down to the room of your choice in the Scenes menu and tap on the “Snap this scene” suggestion, then follow the steps 3, 4, 5 above.
Note: Only owners can create and edit Scenes (guests cannot), and the list of Scenes is shared across all the Members of the home.

What does Circadian Rhythm do?

The app automatically creates for you a Circadian Rhythm, which is aimed at replicating the natural changes of the sunlight throughout the day.

Gradual transitions

Lights using the Circadian rhythm will:
– Gradually brighten in the morning, using cool white.
– The white will then become more neutral and even brighter during the day.
– When evening gets closer, the lights will start to dim and get warmer, until they eventually turn into night light mode for bedtime.
Transitions are slow and smooth.

Adjusting bedtime and wake-up time

You can adjust the time for wake-up and bedtime, and the rhythm will adapt automatically. To do so, tap on “Edit” at the bottom of the Circadian rhythm card.
Since it is a default setting, Circadian Rhythm cannot be deleted.

Lights/Fixtures

How do I sync Starlite Connect with Google Assistant?

Step 1 – In the WiZ app

iOS: Tap on the Settings tab, select Integrations, then enable Google Home with the toggle button. A code will appear. It is the key to link your WiZ home with Google Home. Copy this code to your clipboard, then go to the Google Home application and follow the instructions in Step 2 below.

Android: Open the side bar menu then the Home settings. Scroll down and select Integrations, then tap on Google Home and enable it with the toggle button. A code will appear. It is the key to link your WiZ home with Google Home. Copy this code to your clipboard, then go to the  Google Assistant application and follow the instructions in Step 2 below.

Step 2 – In the  Google Assistant app

Go to the Google Home  app.

Click Add, then Set up device
Then choose “Have something already set up”
Scroll down the list or search for WiZ.
You will be redirected to a page where you can enter the code in your clipboard from the WiZ application. Tap Continue. And wait a bit while it is setup.
You then need to assign the list of lights and scenes into the rooms (do the same as in your WiZ Home).

How do I connect my lights to Siri?

This feature is only available for devices running on iOS 12 and above.
Once you have created a Scene, tap on the “Add to Siri” button at the bottom of the Scene card.
You can then assign a sentence to this Scene. When Siri recognizes this sentence, the scene will be triggered.

How do I connect my lights to Alexa?

Setting up Amazon Alexa Smart Home Skill for WiZ.

Step 1 – In the WiZ app

iOS: Tap on the Settings tab, select Integrations, Amazon Alexa and enable the WiZ Smart Home skill with the toggle button. A code will appear. It is the key to link your WiZ home with Alexa. Copy this code to your clipboard, then go to the Amazon Alexa application and follow the instructions in Step 2 below.

Android: Open the side bar menu then the Home settings. Scroll down and select Integrations, then tap on Amazon Alexa and enable the WiZ Smart Home skill with the toggle button.  A code will appear. It is the key to link your WiZ home with Alexa. Copy this code to your clipboard, then go to the Amazon Alexa application and follow the instructions in Step 2 below.

Step 2 – In the Alexa app
Now that the code from the WiZ app is copied to your clipboard, and that you are in the Alexa app, go to the menu and select Smart Home. In the search bar for Smart Home Skills, search for “WiZ” and select the skill. Enable the Skill. Select “Link Account”, and input the access code you just copied from the WiZ app (just paste it, as it should be in your clipboard). Then press on Confirm, validate the message, and close using the x button on the top left of the screen.

Note: For security reasons, the integration code is only valid for a few minutes. In case of any issue during the integration setup, you can go back to the WiZ app, disable and re-enable the integration to get a new code.

If you go to the Alexa website (https://alexa.amazon.com/ ) to activate the Skill, for example from a desktop computer, make sure your browser allows pop-ups (Safari and Chrome are by default not allowing pop-ups).

In the Alexa app, go to the Home screen, then select “Smart Home”, and tap “Discover Devices”. This should give you the list of all WiZ devices found in your home.

Once you have this list of devices, you will notice that many of these “Devices” are the rooms names, the groups names and the names of the WiZ lights which are not grouped.

How do I connect my lights to other devices?

Step 1 – In the WiZ app

iOS: Tap on the Settings tab, select Integrations, then enable IFTTT with the toggle button. A code will appear. It is the key to link your WiZ home with IFTTT. Copy this code to your clipboard, then go to the IFTTT application and follow the instructions in Step 2 below.

Android: Open the side bar menu then settings. Scroll down and select Integrations, then tap on IFTTT and enable it with the toggle button. A code will appear. It is the key to link your WiZ home with IFTTT. Copy this code to your clipboard, then go to the IFTTT application and follow the instructions in Step 2 below.

Step 2 – In the IFTTT app

Now that the code from the WiZ app is copied to your clipboard, go to the IFTTT app and either create a custom Applet including WiZ, or select one of our existing applets. You will be prompted to enter the code in order to link your WiZ home to IFTTT. Paste the code and confirm.

Do Starlite lights require a hub in order to connect?

Starlite Connect luminaires connect directly to your phone, tablet or smart device, allowing you to choose the lighting scene that suits you, with no complicated setup or installation. Starlite does not require a hub or central network point, as all luminaires are equally “smart”, and connect directly to the App.

How do I set up IFTTT for Starlite Connect?

Step 1 – In the WiZ app

iOS: Tap on the Settings tab, select Integrations, then enable IFTTT with the toggle button. A code will appear. It is the key to link your WiZ home with IFTTT. Copy this code to your clipboard, then go to the IFTTT application and follow the instructions in Step 2 below.

Android: Open the side bar menu then settings. Scroll down and select Integrations, then tap on IFTTT and enable it with the toggle button. A code will appear. It is the key to link your WiZ home with IFTTT. Copy this code to your clipboard, then go to the IFTTT application and follow the instructions in Step 2 below.

Step 2 – In the IFTTT app

Now that the code from the WiZ app is copied to your clipboard, go to the IFTTT app and either create a custom Applet including WiZ, or select one of our existing applets. You will be prompted to enter the code in order to link your WiZ home to IFTTT. Paste the code and confirm.